I still can't add pictures to the image gallery.

I still can't add pictures to the image gallery. Author Topic: I still can't add pictures to the image gallery.  (Read 884 times)

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Offline donaldk

I still can't add pictures to the image gallery.
I still can't add pictures to the image gallery.
« on: Wed October 11, 2017, 04:09:56 PM »
I still can't add pictures to the image gallery. Tested both Chrome and firefox. With Alan giving me access to an alternative account for testing to see if the problem is account specific. I can say it is not.

The initial error was for jpg's but I met with the same result for png's. So basically all images are rejected.

Quote
An Error Has Occurred!
The file has a invalid extension (png)


Linkback: http://dci-forum.com/dci-site-announcementsqanda-issues-reporting-forum/20/i-still-cant-add-pictures-image-gallery/2366/

Offline Bob Perry of Web Presence Consulting

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I still can't add pictures to the image gallery.
Re: I still can't add pictures to the image gallery.
« Reply #1 on: Wed October 11, 2017, 07:06:12 PM »

Yes, I now know how to fix those issues, but there is a tech problem with the host company that Alan is going to need to contact so that I can get into the cpanel host account admin section... until that happens I am powerless to fix this issue and there is also something funky going on with quick login dialogue box too, the system forces you to use the menu button login option to do it correctly on first attempt... it wouldn't take me long to fix these if I could get into admin sections I need...

 ;)
Best Regards,
Bob Perry

I still can't add pictures to the image gallery.

"The world is moving so fast these days that the man who says it can't be done is generally interrupted by someone doing it." Elbert Hubbard

Offline donaldk

I still can't add pictures to the image gallery.
Re: I still can't add pictures to the image gallery.
« Reply #2 on: Thu October 12, 2017, 05:36:39 AM »
Great news that the problem is identified.

I thought you fixed the quick login some time ago, it was wrecked again? I haven't lost my cookies for the login, so haven't had to re-enter the username/pasword for a while.

Offline Bob Perry of Web Presence Consulting

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I still can't add pictures to the image gallery.
Re: I still can't add pictures to the image gallery.
« Reply #3 on: Fri October 13, 2017, 10:34:10 PM »

Could you test it again for me? Made a few changes that may resolve this...

Offline donaldk

I still can't add pictures to the image gallery.
Re: I still can't add pictures to the image gallery.
« Reply #4 on: Sat October 14, 2017, 05:18:28 AM »
An Error Has Occurred!
The file has a invalid extension (jpg)

Offline Bob Perry of Web Presence Consulting

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I still can't add pictures to the image gallery.
Re: I still can't add pictures to the image gallery.
« Reply #5 on: Sat October 14, 2017, 03:14:57 PM »

ok, yea its gonna have to wait until alan gets my cpanel access fixed... I'm rowing upstream and going nowhere without it.

 ;)

Offline MrPixels

I still can't add pictures to the image gallery.
Re: I still can't add pictures to the image gallery.
« Reply #6 on: Sat October 14, 2017, 05:39:51 PM »
Bob, check your email.

Offline Bob Perry of Web Presence Consulting

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I still can't add pictures to the image gallery.
Re: I still can't add pictures to the image gallery.
« Reply #7 on: Sat October 14, 2017, 05:53:52 PM »
Got it, thank you sir, I'm in and should have things back to normal hopefully before Monday...


Offline donaldk

I still can't add pictures to the image gallery.
Re: I still can't add pictures to the image gallery.
« Reply #8 on: Thu October 19, 2017, 02:24:41 PM »
FYI

The new software installation has not remedied this issue, yet:

Aeva Media Home   Unseen   Search   My Albums   Moderation
An Error Has Occurred!
The file has a invalid extension (jpg)

Offline Bob Perry of Web Presence Consulting

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I still can't add pictures to the image gallery.
Re: I still can't add pictures to the image gallery.
« Reply #9 on: Fri October 20, 2017, 04:40:02 PM »

Donald,

Could you test again please? made some changes, see what you get now...


Offline donaldk

I still can't add pictures to the image gallery.
Re: I still can't add pictures to the image gallery.
« Reply #10 on: Fri October 20, 2017, 04:49:05 PM »
An Error Has Occurred!
The file has a invalid extension (jpg)

Unfortunately Bob, no change here, I used chrome as browser.

Offline Bob Perry of Web Presence Consulting

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I still can't add pictures to the image gallery.
Re: I still can't add pictures to the image gallery.
« Reply #11 on: Fri October 20, 2017, 04:58:51 PM »

See if the system will allow you to attach the file as an attachment to this post, I want to try it myself, the last file added to that gallery was a .jpg that I did, so I know that it is not the format, there must be some quirk here that I'm just not seeing...

Have you tried different files with .jpg as the extension, or is it only this one file?



Offline donaldk

I still can't add pictures to the image gallery.
Re: I still can't add pictures to the image gallery.
« Reply #12 on: Fri October 20, 2017, 05:56:41 PM »
In the past I tried several files, I also tried .png files, with Alan's help I even tried a different account, the same error. I tried Firefox as alternative browser.

But this time I just tested the one small picture.

Okay I tried attaching the 400 KB picture and a 50 KB word file

   
James Butler - Dolby_Tradeshow1970s.jpg
Error Internal Server Error

442.04 KB   
Remove
004 Nieuwe eindregie vertraagt HDtv-kanalen.doc
Error Internal Server Error

52.74 K

So that does not work either.

I tried the gallery again, using that alternative log-in:


An Error Has Occurred!
The file has a invalid extension (docx)
« Last Edit: Fri October 20, 2017, 05:59:47 PM by donaldk »