I still can't add pictures to the image gallery.

I still can't add pictures to the image gallery. Author Topic: I still can't add pictures to the image gallery.  (Read 731 times)

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Offline donaldk

I still can't add pictures to the image gallery.
I still can't add pictures to the image gallery.
« on: Wed October 11, 2017, 04:09:56 PM »
I still can't add pictures to the image gallery. Tested both Chrome and firefox. With Alan giving me access to an alternative account for testing to see if the problem is account specific. I can say it is not.

The initial error was for jpg's but I met with the same result for png's. So basically all images are rejected.

Quote
An Error Has Occurred!
The file has a invalid extension (png)


Linkback: http://dci-forum.com/dci-site-announcementsqanda-issues-reporting-forum/20/i-still-cant-add-pictures-image-gallery/2366/

Offline Bob Perry of Web Presence Consulting

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I still can't add pictures to the image gallery.
Re: I still can't add pictures to the image gallery.
« Reply #1 on: Wed October 11, 2017, 07:06:12 PM »

Yes, I now know how to fix those issues, but there is a tech problem with the host company that Alan is going to need to contact so that I can get into the cpanel host account admin section... until that happens I am powerless to fix this issue and there is also something funky going on with quick login dialogue box too, the system forces you to use the menu button login option to do it correctly on first attempt... it wouldn't take me long to fix these if I could get into admin sections I need...

 ;)
Best Regards,
Bob Perry

I still can't add pictures to the image gallery.

"The world is moving so fast these days that the man who says it can't be done is generally interrupted by someone doing it." Elbert Hubbard

Offline donaldk

I still can't add pictures to the image gallery.
Re: I still can't add pictures to the image gallery.
« Reply #2 on: Thu October 12, 2017, 05:36:39 AM »
Great news that the problem is identified.

I thought you fixed the quick login some time ago, it was wrecked again? I haven't lost my cookies for the login, so haven't had to re-enter the username/pasword for a while.

Offline Bob Perry of Web Presence Consulting

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I still can't add pictures to the image gallery.
Re: I still can't add pictures to the image gallery.
« Reply #3 on: Fri October 13, 2017, 10:34:10 PM »

Could you test it again for me? Made a few changes that may resolve this...

Offline donaldk

I still can't add pictures to the image gallery.
Re: I still can't add pictures to the image gallery.
« Reply #4 on: Sat October 14, 2017, 05:18:28 AM »
An Error Has Occurred!
The file has a invalid extension (jpg)

Offline Bob Perry of Web Presence Consulting

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I still can't add pictures to the image gallery.
Re: I still can't add pictures to the image gallery.
« Reply #5 on: Sat October 14, 2017, 03:14:57 PM »

ok, yea its gonna have to wait until alan gets my cpanel access fixed... I'm rowing upstream and going nowhere without it.

 ;)

Offline MrPixels

I still can't add pictures to the image gallery.
Re: I still can't add pictures to the image gallery.
« Reply #6 on: Sat October 14, 2017, 05:39:51 PM »
Bob, check your email.

Offline Bob Perry of Web Presence Consulting

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I still can't add pictures to the image gallery.
Re: I still can't add pictures to the image gallery.
« Reply #7 on: Sat October 14, 2017, 05:53:52 PM »
Got it, thank you sir, I'm in and should have things back to normal hopefully before Monday...


Offline donaldk

I still can't add pictures to the image gallery.
Re: I still can't add pictures to the image gallery.
« Reply #8 on: Thu October 19, 2017, 02:24:41 PM »
FYI

The new software installation has not remedied this issue, yet:

Aeva Media Home   Unseen   Search   My Albums   Moderation
An Error Has Occurred!
The file has a invalid extension (jpg)

Offline Bob Perry of Web Presence Consulting

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I still can't add pictures to the image gallery.
Re: I still can't add pictures to the image gallery.
« Reply #9 on: Fri October 20, 2017, 04:40:02 PM »

Donald,

Could you test again please? made some changes, see what you get now...


Offline donaldk

I still can't add pictures to the image gallery.
Re: I still can't add pictures to the image gallery.
« Reply #10 on: Fri October 20, 2017, 04:49:05 PM »
An Error Has Occurred!
The file has a invalid extension (jpg)

Unfortunately Bob, no change here, I used chrome as browser.

Offline Bob Perry of Web Presence Consulting

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I still can't add pictures to the image gallery.
Re: I still can't add pictures to the image gallery.
« Reply #11 on: Fri October 20, 2017, 04:58:51 PM »

See if the system will allow you to attach the file as an attachment to this post, I want to try it myself, the last file added to that gallery was a .jpg that I did, so I know that it is not the format, there must be some quirk here that I'm just not seeing...

Have you tried different files with .jpg as the extension, or is it only this one file?



Offline donaldk

I still can't add pictures to the image gallery.
Re: I still can't add pictures to the image gallery.
« Reply #12 on: Fri October 20, 2017, 05:56:41 PM »
In the past I tried several files, I also tried .png files, with Alan's help I even tried a different account, the same error. I tried Firefox as alternative browser.

But this time I just tested the one small picture.

Okay I tried attaching the 400 KB picture and a 50 KB word file

   
James Butler - Dolby_Tradeshow1970s.jpg
Error Internal Server Error

442.04 KB   
Remove
004 Nieuwe eindregie vertraagt HDtv-kanalen.doc
Error Internal Server Error

52.74 K

So that does not work either.

I tried the gallery again, using that alternative log-in:


An Error Has Occurred!
The file has a invalid extension (docx)
« Last Edit: Fri October 20, 2017, 05:59:47 PM by donaldk »

Offline DCI forum

I still can't add pictures to the image gallery.
Re: I still can't add pictures to the image gallery.
« Reply #13 on: Fri October 20, 2017, 06:06:36 PM »
I can't attach files either.

Did you try uploading a picture or file recently, as the last upload in the gallery is from September 30?

BTW is that is issue of the news forum not opening, Donald reported earlier, resolved? I had/have the same issue.
« Last Edit: Fri October 20, 2017, 06:09:15 PM by DCI forum »

Offline Bob Perry of Web Presence Consulting

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I still can't add pictures to the image gallery.
Re: I still can't add pictures to the image gallery.
« Reply #14 on: Fri October 20, 2017, 06:26:59 PM »
One more time please, just made another change, what kind of errors do we see now? should be different...

Offline donaldk

I still can't add pictures to the image gallery.
Re: I still can't add pictures to the image gallery.
« Reply #15 on: Fri October 20, 2017, 06:44:29 PM »
First trying the attachments option

Offline donaldk

I still can't add pictures to the image gallery.
Re: I still can't add pictures to the image gallery.
« Reply #16 on: Fri October 20, 2017, 06:54:24 PM »
Huh

An Error Has Occurred!
You already submitted this post! You might have accidentally double clicked or tried to refresh the page.

But it doesn't show.

To recoup, the jpg file attachment loads, but then the next page should load, but it is just a white page.

Offline donaldk

I still can't add pictures to the image gallery.
Re: I still can't add pictures to the image gallery.
« Reply #17 on: Fri October 20, 2017, 06:59:24 PM »
An Error Has Occurred!
The file has a invalid extension (jpg)

When trying to upload the image to the gallery.

So still the same error.

Offline Bob Perry of Web Presence Consulting

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I still can't add pictures to the image gallery.
Re: I still can't add pictures to the image gallery.
« Reply #18 on: Fri October 20, 2017, 07:26:19 PM »

Okay, what about attaching that same file as attachment here?


Offline donaldk

I still can't add pictures to the image gallery.
Re: I still can't add pictures to the image gallery.
« Reply #19 on: Fri October 20, 2017, 07:34:36 PM »
That's what I tried first in the message above that one, it resulted in the white page. http://dci-forum.com/index.php?action=post2;start=0;board=20

Have to clear the attachment to post this reply. So select file, hit post button,it starts uploading and the loads the page linked above, only it only loads the white background, nothing else.

Offline Bob Perry of Web Presence Consulting

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I still can't add pictures to the image gallery.
Re: I still can't add pictures to the image gallery.
« Reply #20 on: Fri October 27, 2017, 11:57:17 PM »
@donaldk I just did two successful individual .jpg uploads, see if mass uploading is working now please...

Offline donaldk

I still can't add pictures to the image gallery.
Re: I still can't add pictures to the image gallery.
« Reply #21 on: Sat October 28, 2017, 04:59:10 AM »
Bob, thank you for trying. I see your pictures in the gallery. There is no mass upload option, so I can't try that one. I tried both chrome and firefox, both my account and the test account, and both still give me the filetype error following upload of a couple of individual images.

Offline Bob Perry of Web Presence Consulting

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I still can't add pictures to the image gallery.
Re: I still can't add pictures to the image gallery.
« Reply #22 on: Sat October 28, 2017, 08:30:55 AM »

Okay donald, please attach the same file you are attempting to upload to this thread, it is important that you use the same file(s) that you are attempting to upload to the galleries, this is crazy what is going on here, the system is not giving me much information to go by for diagnosis of this problem...

Offline donaldk

I still can't add pictures to the image gallery.
Re: I still can't add pictures to the image gallery.
« Reply #23 on: Sat October 28, 2017, 08:54:29 PM »
I can't post a reply with images attached, the attachments upload, then the new page is loaded, and it is just all white, so not loading/rendering. Just like before. I can only send a reply after clearing the attachments.

These were just two of the files i tried, I tried more, all failed with the jpg type error.

Uncheck the attachments you no longer want attached:
 P1017881.JPG
 James Butler - Dolby_Tradeshow1970s.jpg

I have to refresh and paste the text back in, as it gives the error, message already submitted.

Offline donaldk

I still can't add pictures to the image gallery.
Re: I still can't add pictures to the image gallery.
« Reply #24 on: Sat October 28, 2017, 08:59:54 PM »
When I go back after the message was not posted due to the already submitted error, then refresh the page and paste back the message body. It turns out one of the two files was no longer unchecked and it uploaded, and the message was posted. But only one of two attachments. Not sure why it was attached, and the other not.

I had previously tried both attaching and uploading it multiple times eac time seeing error messages, no new posts.
« Last Edit: Sat October 28, 2017, 09:02:50 PM by donaldk »